Supports

Q: What are non-physical and physical debit cards?

A:

Umee physical debit card: An international debit card issued by Umee, existing in physical form and is used at all payment locations that accept cards online and offline such as ATMs, POS, etc.
Umee non-physical debit card: An international debit card issued by KienlongBank, existing digitally and used for online payment transactions.

Q: How do I sign up for an Umee account?

A: 

Step 1: DOWNLOAD THE UMEE APP BY KIENLONGBANK
Search for Umee on the App Store or Google Play Store

Step 2: REGISTER AN ACCOUNT
Click the register button -> Enter your personal details: Email, phone number, etc.

Step 3: ENTER YOUR ONE-TIME PASSWORD (OTP)

Step 4: VERIFY YOUR ACCOUNT
Take a photo of your passport, or the front and back of your national ID or citizen identity card.

Step 5: FACIAL RECOGNITION
Keep your phone stable and show your face in the circle, then move your face according to the onscreen instructions

Step 6: VERIFY YOUR INFORMATION
Check and confirm that your application is correct to complete the registration

Step 7: ENTER YOUR OTP

Step 8: SECURE YOUR ACCOUNT
Set your account login password

THAT’S IT! NOW YOU CAN START EXPERIENCING UMEE!

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